Shipping & Returns
SHIPPING POLICY
Thank you for choosing Haylo Collections as your go-to shopping destination. We are committed to providing you with the best possible shopping experience, and part of this commitment is ensuring that your orders are delivered to you in a timely and efficient manner. Our worldwide shipping policy is outlined below:
Shipping Locations: Worldwide
Shipping Timeline: Our indicated shipping timeline is an estimate of the number of days your order will take to arrive from the ship date indicated at checkout, and it excludes weekends, holidays, and any unforeseeable delays on the courier's end (such as weather, volume, traffic, etc.).
Delivery Options: If you need to change the delivery option, please let us know within 24 hours of placing your order. Please note that we may not be able to accommodate all requests, as we work hard to dispatch orders as quickly as possible.
In-Stock or Shipping Later Pieces: If your order includes in-stock or shipping later pieces, the dispatch date may change. Please check the dates indicated during checkout and on your confirmation email.
Splitting Orders: If the estimated dispatch dates for your order are more than 7 days apart, we may need to split your order (applicable for Canada and US only).
Shipping Fees: The shipping fee is charged based on the subtotal before taxes, discounts, and non-refundable.
Customs Duties and Service Fees: For deliveries outside of the US and Canada, additional customs duties and service fees may apply. Please note that we do not have any control over these fees and cannot advise you on the cost, as they vary by country. Please contact your local customs office for more information. Please note that we are unable to reimburse you for any duties and taxes paid upon delivery.
Thank you for choosing Haylo Collections as your shopping destination. We appreciate your business and hope to provide you with the best possible shopping experience. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.
RETURN & EXCHANGE POLICY
Thank you for choosing Haylo Collections for your jewelry needs. We are committed to ensuring that our customers are completely satisfied with their purchases, and we understand that sometimes things don't work out. Our return and exchange policy is outlined below:
Exchanges for Damaged Goods: If you receive a damaged or wrong product, please email us at info@haylocollections.com within 7 days of receiving your order and let us know about the issue. We will work with you to resolve the issue, including providing a full exchange of the product. Please note that we only accept exchanges for damaged goods that have not been worn. All returns must be in their original packaging and include any accessories that were included with the product.
Non-Returnable Policy: Please note that we do not accept returns for Haylo Collections items. Should you experience any issues or have any inquiries regarding your product satisfaction, please contact us at info@haylocollections.com for further assistance. We will do our best to accommodate your needs.
Thank you for choosing Haylo Collections for your jewelry needs. We strive to provide high-quality products and excellent customer service. If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us.