Frequently Asked

What is the meaning behind the Girl Necklace?

The Girl Necklace is a sentimental way for a mother to carry the story of her daughter wherever she goes, regardless of distance or circumstance. This stunning piece of jewelry represents a mother's unconditional love, care, and protection for her daughter, making it a unique and meaningful gift for any special occasion.

What is the meaning behind the Boy Necklace?

The Boy Necklace is crafted to be a cherished reminder of the unique and unbreakable bond between a mother and her son. This beautiful set symbolizes the enduring love and connection that exists between them, making it an ideal gift for any special occasion.

What does adding the Heart Pendant mean?

The Heart Pendant offers a wonderful way to add a personal touch to any Haylo Collection Necklace, enabling you to express your affection to those who hold a special place in your heart. It can be easily paired with any of our Haylo Pendants, enhancing the significance and meaning behind your piece, and elevating your unique love story.

Can I mix gold and silver variations together on one necklace?

Yes, mixing gold and silver jewelry is a stylish and popular trend. Mixing metals can add depth and interest to your look, but it's important to choose pieces that complement each other in style and color. Here are a few variations we love:

  • Gold vermeil Girl Necklace with a sterling silver heart pendant
  • Sterling silver Boy Necklace with a gold vermeil heart pendant
  • Gold vermeil Heart Necklace with a sterling silver girl pendant

Product Care

Does Gold Vermeil have the same durability as real gold?

Our vermeil jewelry is carefully crafted with a thick, 24K layer of gold, resulting in a long-lasting piece when taken care of. With its beautiful and shiny appearance, our vermeil collection is a stunning and cost-effective option for those seeking luxurious, gold-toned pieces. Explore the beauty and quality of our vermeil collection today.

Can Sterling Silver be worn every day without losing its durability?

Our Sterling Silver is made with a unique blend of materials that give it unparalleled durability and strength, making it an ideal metal for daily wear and keeping your treasured piece close to your heart. With its lustrous and shiny appearance, Sterling Silver is a timeless and versatile metal that complements any style, making it perfect for any occasion. Immerse yourself in the beauty and quality of our Sterling Silver collection today.

Are Sterling Silver and Gold Vermeil hypoallergenic?

Sterling Silver and 24K Gold Vermeil are generally considered hypoallergenic metals. However, some people may still have an allergic reaction to these metals. If you have sensitive skin or have experienced a reaction to these metals in the past, it's recommended to test a small area of skin with the jewelry before wearing it for an extended period. If you experience any irritation, it's best to avoid wearing the jewelry and consider consulting with a dermatologist.

Can I shower or swim with my Haylo Collections jewelry?

While gold vermeil and sterling silver are made with durable metal, it is recommended to avoid exposing them to water for prolonged periods of time. Chlorine and other chemicals found in swimming pools, hot tubs, and shower water can cause tarnishing and damage to your jewelry. It's best to remove your Haylo Collections jewelry before showering, swimming, or engaging in any water activities.

How can I clean and care for my gold vermeil and sterling silver jewelry to ensure it lasts a long time?

To keep your gold vermeil and sterling silver jewelry looking its best, it's recommended to clean it regularly with a soft cloth and mild soap and water. Avoid harsh chemicals or abrasive materials that can scratch or damage the surface. When not in use, store your jewelry in a cool, dry place and separate it from other jewelry to prevent tangling or scratching. Also, make sure to keep it away from any tarnishing or oxidizing jewelry to prevent any material reactions.

Orders & More

What is your return & exchange policy?

At Haylo Collections, we are committed to ensuring that our customers are completely satisfied with their purchases.

Exchange Policy: If you receive a damaged or wrong product, please let us know within 7 days of receiving your order, and we will work with you to resolve the issue. Please note that we only accept exchanges for damaged goods that have not been worn, and all items must be returned in their original packaging. We do not accept exchanges for items that have been worn, altered, or damaged by the customer. If you have any questions or concerns about our policy, please do not hesitate to contact us.

Non-Returnable Policy: Please note that we do not accept returns for Haylo Collections items. Should you experience any issues or have any inquiries regarding your product satisfaction, please contact us at for further assistance. We will do our best to accommodate your needs.

Thank you for choosing Haylo Collections!

Can I cancel or update my order?

We understand that sometimes you may need to make changes to your order. If you need to make any changes to your order, including changing the shipping address, please reach out to us within 24 hours of placing the order at

Please kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request. However, we will do our best to accommodate your request, depending on the status of your order.

Thank you for choosing Haylo Collections for your jewelry needs. We appreciate your understanding and support.

What do I do if my jewelry is defective or receive the wrong order?

We're sorry to hear that you received a defective or incorrect piece. To resolve this issue, please send an email to with your order number and a photo of the defective or incorrect piece.

Our Customer Service team will work with you to provide a solution, including a replacement piece. We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number to keep you updated on the status of your delivery. You can use the tracking number provided to track your order online through the courier's website. In case of any unforeseen delay, such as holidays or high-volume in shipment facilities, please contact the courier directly for further information. However, if you have any questions or concerns regarding your order, feel free to reach out to our customer support team at, and we'll be happy to assist you.

What does in-stock and ship-later mean?

In Stock:

This item is currently in our facilities and ready to be shipped to its new home! In-stock items usually take 3-4 business days to ship from the date of purchase.

Shipping Later:

Although we do not have it on hand yet, this item is on its way! You can still purchase it and your order will be added to the shipping queue as soon as the item becomes available. The estimated shipping date is indicated on the product page and at checkout for your convenience. Kindly note that you will be charged at the time the order is placed.